This will impact ALL EMPLOYEES:
As part of EDF Renewables’ commitment to securing our end user machines and maintaining our end user infrastructure, we will be patching your system. Windows patching will begin after hours Tuesday, September 18, at 6pm PT and will be rolled out to EDF Laptops and Desktops. This should cause 30 minutes of down time during which your system will prompt and warn you of a pending reboot. Some systems will experience longer down times depending on the device. As a reminder, these patches come over the internet and could take a few days to download depending on the speed of your internet connection.
What to expect:
You may see a pop-up indicating that patches are being installed. There will also be a pop-up from the system asking for a restart within five minutes. After five minutes, the workstations will restart automatically to ensure that the patches are applied correctly to the system. There may be a 2nd and 3rd restart depending on your system and its required updates.
What you need to do:
Save all your work before you leave for the day, optimally using OneDrive.
The system will warn you with a pop-up before reboot. You will have the opportunity to delay for a few minutes but eventually, the machine will reboot.
Setup Business Hours for SCCM:
We have switched patching tools and are now using Microsoft SCCM. This gives the user base some choice about when the reboots happen and provides convenience to all. To set your business hours to have the patches reboot after hours please use the following steps:
- Search for “Software Center” in the windows start bar and launch the program:
- Select the “Options” tab and then set your business hours. When possible, the system will install software and perform reboots outside of the hours you normally work.
Note: This will not stop reboots if the install has passed the 5 day threshold.
For Questions or Concerns:
Contact the IT Support Service Desk at 858-521-3400.
There is a scheduled maintenance window coming up for ECRM this week on Thursday from 8pm – midnight. This maintenance is per RFC – 867
Our IT team will be doing doing security patching.
Jonathan Medel, Supervisor – Applications Engineering, is the point of contact for any issues.
Windows 10 is coming…Be on the Look Out!
IT Support Services is working hard to ensure that everyone at EDF Renewables is upgraded to Windows 10. Over the next few months, if you are still on Windows 7, you will be contacted by one of the Desktop Engineering staff to begin an upgrade. To make the migration smooth, we will require you to save your items to One Drive. When you receive an email from us, please work with the staff member to make this transition happen. We are here to help! If you have any questions please feel free to reach out to Matthew McColm or any Support Services team member.